Technical Support – Chat process
About Company:
GlowTouch Technologies, an award-winning technology services firm delivering outsourced customers service, BPO, and custom technology services to business of all sizes around the globe. Headquartered in Mangalore, India, GlowTouch Technologies, provide custom application development services, customer and outsourced technical support, website development, and more. We started our operations in 2002 and today we are with 2500+ professionals. We are the largest IT/ITeS Company based out of Mangalore. We have been certified in 9001:2015 (QMS), 14001:2015 (EMS) and 27001:2013, 27018:2014 (ISMS). You may visit our
website (www.glowtouch.com) to know more about us.
Our Vision
To be a Leading Global provider of innovative technology solution and a trusted, “go-to” partner for those we serve.
- Position: Technical Support – Chat process
- Designation: Graduate Engineering Trainee / Junior Support Engineer
- Location: Mangalore and Mysore, India
- No. of Positions: 100
What you will do
- Troubleshoot a variety of technical and non-technical issues that customers experience with their web hosting plans and services.
- Provide technical support for level-one escalation issues via the help desk.
- Should multitask and meet specific goals set by supervisors and the managers.
What is your learning
- Decent knowledge on website creation, domain register, network related IP, ISP etc
- Email configuration, trouble shooting website related issues like 404 error, 508 error etc
- Good on operating systems Windows / Linux
Eligibility Criteria: ( what you need to have )
- Excellent written and verbal communication skills in the English language
- Ability to work well with a team in a fast-paced, constantly changing environment
- Outstanding customer service skills and a dedication to provide a great customer service
- Reliable to work in rotational shifts and to complete work as per expectations.
- Ability to multitask and meet specific goals set by supervisors and management.
Education and other attributes
- Graduates with a BE, BTech, BCA, BSc IT, BSc CS, MCA & MSc
- 0-3 years of relevant experience
- Strong in Logical thinking and Learning Skills
- Minimum Typing speed 35wpm & good in Keyboard Shortcuts
- Able to handle 3 chats at a time
- Knowledge on web hosting is an added advantage
- Flexible to work - 24/7 - Rotational shifts including night shifts
