Technical Support Nonvoice

Technical Support – Chat process

About Company:

GlowTouch Technologies, an award-winning technology services firm delivering outsourced customers service, BPO, and custom technology services to business of all sizes around the globe. Headquartered in Mangalore, India, GlowTouch Technologies, provide custom application development services, customer and outsourced technical support, website development, and more. We started our operations in 2002 and today we are with 2500+ professionals. We are the largest IT/ITeS Company based out of Mangalore. We have been certified in 9001:2015 (QMS), 14001:2015 (EMS) and 27001:2013, 27018:2014 (ISMS). You may visit our
website (www.glowtouch.com) to know more about us.

Our Vision

To be a Leading Global provider of innovative technology solution and a trusted, “go-to” partner for those we serve.

What you will do

What is your learning

Eligibility Criteria: ( what you need to have )

Excellent written and verbal communication skills in the English language
Ability to work well with a team in a fast-paced, constantly changing environment
Outstanding customer service skills and a dedication to provide a great customer service
Reliable to work in rotational shifts and to complete work as per expectations.
Ability to multitask and meet specific goals set by supervisors and management.

Education and other attributes

Graduates with a BE, BTech, BCA, BSc IT, BSc CS, MCA & MSc
0-3 years of relevant experience
Strong in Logical thinking and Learning Skills
Minimum Typing speed 35wpm & good in Keyboard Shortcuts
Able to handle 3 chats at a time
Knowledge on web hosting is an added advantage
Flexible to work - 24/7 - Rotational shifts including night shifts

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