Our agents become experts on your business, focusing on first contact issue resolution to build user loyalty and trust. This generates new sales that turn customer care into a revenue center. Along with customer service expertise, we have a depth of technical experience and talent that ranges from engineers to software developers who can work in conjunction with in-house IT teams or as an extension of your organization.
Customer satisfaction measures users’ perception of the quality of service provided. Customer loyalty reflects users who rave about the quality to their friends. The latter involves both technical and process innovation that engages customers and keeps them coming back. For more than 20 years, we have provided clients with outsourced service solutions that promote customer retention, increased revenue, and a better connection between user and brand. Innovation is based on understanding consumers, their behaviors, and their motivations, and then implementing steps that meet and exceed those expectations.
NMSDC and WEConnect
GlowTouch is certified as an NMSDC Minority Business Enterprise (MBE) with the technological infrastructure and industry expertise to deliver the experience your customers demand. Values such as agility, responsiveness, and simplicity at scale serve as guideposts in working to earn your business every day.
Uncommon Capabilities
At GlowTouch, we support the highest level of customer experience by providing the right people, channels, locations, processes, and technologies.
An Uncommon Culture
We promote an internal company environment of open communication, employee empowerment, and recognition of excellence.
Uncommon Experiences
Our people-first philopophy also equates to success with a positive impact on the communities where we live, work, play and serve.
UN Global Compact & Sustainable Development Goals (SDGS)
We are a signatory to the internationally recognized United Nations Global Compact.
Grow Your Career
Looking for growth opportunities working with a cutting-edge company that puts people first? You’ve come to the right place.
