Social Media

This is a very personal communications channel, already used for sales and gathering user feedback. Using it to deliver customer service is a natural extension.

There is no question that today’s consumer is plugged in, seldom far away from a smart phone and preferred apps. It’s instant communication among consumers, and between customers and their favorite brands. Our agents will:

Engage with customers about support issues or general sentiment

Monitor your organization’s social channels to hear what is being said

Respond to inquiries in real-time, providing the prompt action consumers expect

Social media is a high-retention channel. It is where consumers conduct a great deal of their online activity, so much activity that you may have difficulty keeping up. That’s what we’re here for.

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