Our story began in 2002
Our Global Locations
GlowTouch in the News
Putting People First
Ensuring Security for You and Your Customers
Our story began in 2002
Our Global Locations
GlowTouch in the News
Putting People First
Ensuring Security for You and Your Customers
In today’s connected, “always-on” world, digital customer support channels like chat are critical to business success.
Like other support channels, outsourcing chat can provide many benefits—for instance, controlling costs, improving customer satisfaction, and scaling your business—if done correctly.
In this guide, we walk you through the process of preparing to outsource chat, identifying, screening and contacting outsourcing partner candidates, selecting the right partner, agreeing to terms, and preparing to transition the partner into your support organization.
Let’s find you a new chat partner!
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