With a transportation agency’s “Ticket to Ride” program growing in popularity, GlowTouch came up with a solution to maintain their data, services and vehicle maintenance records within their government-regulated environment. Facing a similar challenge?

The agency began searching for a solution provider that could work within the highly regulated government rules and regulations, and could also quickly solve their growing dilemma. The management team at GlowTouch immediately knew that the agency would be a great organization to partner with.

Once the agency decided to team up with GlowTouch, the collaboration phase quickly began; business documents were gathered and a timeline was developed. Once the analysis phase was complete, the specifications for each module were defined.

GlowTouch built the development and production environments and wrote test cases per the agreed upon guidelines. During development, the client and GlowTouch frequently met so GlowTouch could gather feedback regarding each step of the project. The modules underwent rigorous quality assurance testing in the production environment before being deployed.

Various modules were built to support the “Ticket to Ride” front-facing website, and for back end use by agency staff. The first module, User Management, allows “Ticket to Ride” participants to view routes and the individuals who utilize the routes. It also allows a customer to set up and terminate an account.

The second module, Van Maintenance, lets drivers track van mileage, oil changes, service inspections, etc. It also alerts the administrator when a van hits a specific number and is ready for inspection. Additionally, this module tracks a van in case of a breakdown and knows when to provide a new one to complete the route.

The Billing module allows drivers to enter attendees on the route that day and generates monthly invoices for participants. Once an individual receives their invoice, they can pay via the “Ticket to Ride” website. This module also permits drivers to create expense reports and track fuel card expenses.

The last module is Van Pool Management. This helps individuals create new vanpools specific to their route or join an existing vanpool. This module also restructured the vanpool approval process.