Our Story
began in 2002
GlowTouch was founded in 2002 with Three employees. Today, we have a global presence with onshore, offshore, and nearshore contact centers. Meet the company that is small enough to listen, but big enough to act.
Our journey began in 2002 with an idea – that Putting People First would be the cornerstone for building a business that did well while doing good. This philosophy is interwoven into how we conduct business with clients, how we interact with the end-users whom clients entrust to our care, and how we manage our associates. From an enthusiastic trio at the founding, we have grown into a global enterprise with multiple locations by delivering on that commitment.
We understood the value of the ‘customer experience’ before it became a buzzword. Every interaction our contact center agents have is an opportunity to make an impression and uphold a client’s brand. Whether the issue is tech support, a product question, or a sales opportunity, we remember that on the other end of the call, chat, or email is a human being who wants an answer or a solution. That’s it. Done right, service and support are vital to customer retention. Done at an even higher level, they become revenue streams rather than cost centers.
When clients choose us as their outsourcing provider, the implicit understanding is that we will treat their customers as if they are our customers. Because they essentially are. When end-users reach a contact center, they don’t ask if support is done in-house or by a third party. In their minds, the agent represents the brand, and how that agent handles the interaction may well determine if the customer remains a customer and if the relationship is deepened.
GlowTouch is now a proud part of Lightbird, bringing you even more exceptional solutions and support. Learn more about our enhanced capabilities and what this means for you.
Our Journey
Dec 2023GT Foundation Opens Mega Kitchen
The GT Foundation's mission of uplifting communities in need continues. In partnership with the Akshaya Patra Foundation, a massive new kitchen that will dish out thousands of meals daily is now operational.
Nov 2023GlowTouch wins exporting award for the 12th time
GlowTouch was recognized as the “Best Performer” during the annual IT/ITES export awards held in Bangalore, India. The company was honored for its work based on the value of goods and services exported and a year-to-year increase in growth.
Oct 2023Vidya Ravichandran was Honored with Induction into the 40 Under 40 Hall of Fame by Louisville’s Business First
Oct 2023GlowTouch Shines at Stevie Awards with Dual Honors
Sep 2023GlowTouch Achieves Third Consecutive Recognition on Everest Group’s PEAK Matrix™
Jul 2023GlowTouch Workforce Management Team Wins Global Innovation Award
Citation Comes During the Annual GWFM Hackathon
Jun 2023GlowTouch CEO Named Nearshore Executive of the Year
Vidya Ravichandran Wins Nexus Illuminate Award
Apr 2023GlowTouch Named Among the Top 100 Global Outsourcers
IAOP Recognizes Company for Third Straight Year
Mar 2023GlowTouch Wins Twice at 2023 CUSTOMER Magazine Product of the Year Awards
WizDom and GloWin Honored for Exceptional Innovation
Mar 2023GlowTouch Is Now a Proud Part of Unify Services
We’re bringing you even more exceptional solutions and support. Learn more at unifyservices.co
Mar 2023GlowTouch Wins Gold Stevie® Award
Company Named Customer Service Outsourcing Provider of the Year
Dec 2022GlowTouch has been recognized for the 11th time by the FKCCI.
GlowTouch wins “Best Services Exporter”
award for its work in IT
Dec 2022GlowTouch CEO Is Among the Most Admired
Ravichandran Named in Annual Biz Journals’ Rankings
Nov 2022GlowTouch Garners Three Prizes at 2022 STEVIE® Awards for Women in Business
Company Cited for Growth, Leadership, and Diversity
Aug 2022GlowTouch recognized on the Everest Group CXM PEAK Matrix® 2022 for 2nd consecutive year.
Jul 2022GlowTouch CEO inducted into CCWomen Hall of Fame
Vidya Ravichandran honored during Customer Contact Week Gala
Apr 2022GlowTouch Unveils New Nearshore Contact Center
The sparkling facility in the Dominican Republic heralds new growth
Mar 2022GlowTouch Founder recognized by Louisville Business First
Vidya Ravichandran receives Enterprising Women Award
Mar 2022GlowTouch is cited for excellence in customer service
Company wins Gold and Bronze Stevie® Awards
Feb 2022GlowTouch is recognized by the IAOP as a Rising Star & Company to Watch
We are also part of the Global Outsourcing 100 for the second consecutive year
Feb 2022GlowTouch celebrates its 20th anniversary
The common idea of launching a business has evolved into The Uncommon BPOTM
Oct 2021GlowTouch Garners Two Stevie® Awards. Women in Business Citations Recognize COVID-19 Response
GlowTouch, LLC was awarded Silver and Bronze medals at the 2021 Stevie Awards for Women in Business.
Aug 2021GT Foundation Joins Vaccination Initiative in India
VaxAll Program Targets Rural Areas Where Access is a Challenge. The GT Foundation has joined the VaxAll Initiative in a drive to increase the availability of and access to COVID-19 vaccinations in India.
Aug 2021GlowTouch Opens New Contact Center in Mysore, India
GlowTouch, LLC expanded its presence in India with a third location.
Aug 2021GlowTouch Recognized for Excellence
GlowTouch, LLC was recognized for excellence in strategic partnerships by the International Association of Outsourcing Professionals.
Aug 2021The GT Foundation Takes Aim Against COVID-19 New ICU Beds Purchased for Mangalore Hospital
GlowTouch, LLC donated 30 beds to the ICU at Wenlock District Hospital in Mangalore, India.
Jul 2021GlowTouch LLC Earns Recognition in Everest Group’s 2021 CXM PEAK Matrix®
GlowTouch, LLC was recognized as an Aspirant by Everest Group in the 2021 Customer Experience Management (CXM) – Service Provider Landscape with Services PEAK Matrix® Assessment for its unique offerings.
Jul 2021GlowTouch Expands Operations to the Dominican Republic
GlowTouch LLC, opens its first nearshore contact center.
Feb 2021GlowTouch a 2021 Global Outsourcing 100 Company
GlowTouch, LLC was named to The Global Outsourcing 100® companies by the International Association of Outsourcing Professionals®.
Jan 2021GlowTouch in 2021
GlowTouch expands its global footprint by adding a team in the Dominican Republic.
Oct 2020GlowTouch Enhances Senior Leadership with New Addition and Executive Promotion
GlowTouch Technologies, an emerging leader in global contact center and technology outsourcing solutions, is pleased to announce recent changes to its key leadership positions.
Sep 2020Diya Systems Receives Best IT Exporter Award
For the tenth year, Diya Systems, a GlowTouch company, was honored for exporting excellence by the Federation of Karnataka Chamber of Commerce & Industry.
Jul 2020GlowTouch Announces Addition of Two Executives
Joining the GlowTouch team are Tammy Weinstein and Jonathan Ellsworth, who bring decades of experience in sales, marketing, and communications within the Business Process Outsourcing (BPO) industry.
Jan 2020New Corporate Headquarters!
GlowTouch moves corporate headquarters in Louisville to a new state-of-the-art contact center.
Nov 2019Diya Systems (Mangalore) Pvt. Ltd. Honored with STPI IT Export Award for the Year 2018-19
Diya Systems (Mangalore) Pvt. Ltd. received the award for “Highest Exporter – ITES – Mangaluru Region” during the Bengaluru Tech Summit 2019.
Aug 2019GlowTouch, Provider of BPO Services, Certified as a Women’s Business Enterprise by WBENC
GlowTouch was certified by The Women’s Business Enterprise National Council (WBENC), a national advocacy organization for female entrepreneurs.
Jun 2019Mangalore Company Earns Best Software Exporter Award for Ninth Time
GlowTouch was given Special Appreciation in the Best Software Exporter Award 2019, in honor of the company’s software development and ITeS outsourced services for clients around the world.
Nov 2018Diya Systems Honored with STPI IT 2017-2018 Export Award
Diya Systems (Mangalore), a GlowTouch company, was honored as “Highest Exporter – ITES – Mangaluru Region” at the 2018 Bengaluru Tech Summit.
Nov 2018Namma Kudla Award
Dr. V. Ravichandran received the ‘Namma Kudla Award’ for his contribution to the IT/ITES industry and his philanthropic work.
Nov 2018MSME Business Excellence Awards 2018
GlowTouch was named the region’s Best Employer for creating employment opportunities for thousands of people.
Jun 2018FKCCI Business Excellence Award 2018
Diya Systems wins the FKCCI Business Excellence Award 2018. The company also received a “Certificate of Appreciation” for outstanding performance.
Jun 2018FKCCI Business Export Excellence Award 2018
Diya Systems (Mangalore) Pvt. Ltd., was recognized by the Federation of Karnataka Chamber of Commerce & Industry with the Export Excellence Award for 2018. Diya Systems also received the “Best Software Exporter Award, Small – Gold.”
Mar 2018Dr. V. Ravichandran Conferred with the Eminent Aloysian Alumni Award 2018
Was presented the “Eminent Aloysian Alumni Award 2018” by the St. Aloysius College Alumni Association.
Jan 20181,600 and Growing
GlowTouch hits 1,600 employees, opens a Bangalore office, and wins ICMI award as a contact center and CX trailblazer.
Dec 2017Feeds 50,000 Children
GlowTouch partners with Akshaya Patra Foundation to build a Mega Kitchen facility in Mangalore that feeds 50,000 children daily.
Sep 2013Growth Continues
GlowTouch is inducted into the Inc. 5000 Honor Roll. Moreover, the Mangalore office is built out to seat even more employees.
Aug 2011Named a Top Tech Company
GlowTouch is named by SiliconIndia as a top 100 technology company founded and managed by Indians in the U.S.
Jul 2009Garnering Awards
GlowTouch moves its Mangalore office to a building that can support 2,000 employees and is named to Inc. 5000.
Jun 2007Louisville Office Opened
GlowTouch opens a Louisville, KY office, expands its software development services, and adds another Mangalore office.
May 2006NOC Services Added
Growing rapidly, GlowTouch moves to a downtown office in Mangalore. NOC services are added to its offerings.
Apr 2005Chat Support Added
An early adopter, GlowTouch starts its first chat program, offering deep knowledge around the new technology.
Mar 2004GT Foundation Established
GlowTouch establishes the GT Foundation in Mangalore to improve the lives of the under privileged and support the arts.
Feb 2002GlowTouch Founded
GlowTouch Founded in Louisville, KY by Vidya Ravichandran and Vik Chadha, GlowTouch’s India office is in a tech incubator park in Mangalore.
Our Mission
Our mission is comprised of three people-centric initiatives:
To develop enduring partnerships by delivering services that continually and effectively contribute to our clients’ growth and success; to establish an employee-friendly environment that promotes open communication, involvement, empowerment, and recognition of excellence; to build a successful company that positively impacts the communities in which we reside.
Leading With A
Putting People First Philosophy
Our people-centric culture is exemplified by our winning team of highly experienced industry experts. We put people at the heart of everything we do for our employees, our clients, their customers, and the communities we serve.
Vidya Ravichandran
Tina Hammons
Shyamprasad Hebbar
P.C. Ramesh
Jarred Cook
Tammy Weinstein
Paul Kuamoo
Yogish Pai
Scott Johnson
Beth Beard
Eric Rayleonard
CA. M. N. Pai
Prakash Devadiga
Vikki Karrer
Diversity, Equity, & Inclusion
With locations in four distinct geographical locations, diversity is not a buzzword at GlowTouch.
It is part of our everyday reality and it presents unique opportunities. Learn more about how diversity helps to deliver results.
NMSDC and WEConnect
GlowTouch is certified as an NMSDC Minority Business Enterprise (MBE) with the technological infrastructure and industry expertise to deliver the experience your customers demand. Values such as agility, responsiveness, and simplicity at scale serve as guideposts in working to earn your business every day.
Awards
