The holiday season can be a wonderful time, but it can also have its stressful moments, especially when it comes to customer service. The fact of the matter is that while customers know you’re busy during the holidays, they simply don’t care.
Your customers have needs to be filled, and they expect you to handle their customer service requests with grace. In the 2017 State of Global Customer Service Report, it was discovered that 54% of the global average now have a higher expectation of customer service than just a year ago!
Now don’t lose all of your holiday cheer at this point. There are some straightforward customer service tips you can follow to make the holidays bright for everyone:
- Set accurate customer expectations: Inspire calmness and understanding by ensuring that customers know you are listening, providing ongoing updates, and solving their problems. It will make everyone’s holiday experience significantly better.
- Provide new and temporary hires with updated training materials: After one negative experience, 51% of customers will never do business with that company again. Let’s try to avoid that!
- Turn your customer service center into a profit center by retaining your customers: Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%. That’s incredible! What a way to bring holiday cheer to your company and your customers!
So three cheers for the holidays! Let’s make it a good season for everyone!
Want more information about how to make your holidays happy? Check out the infographic below.
