Infrastructure & NOC Monitoring

A network operations center is most noticeable when it is not functioning smoothly. When a problem arises in the NOC, everyone knows it, internally and externally. An effective management system goes beyond uptime metrics; it also requires a structured framework of best practices that eliminate inefficiencies and minimize threats to performance through a workflow that is agile and responsive.

Outsourced Remote Monitoring and IT Operations Services watch over the health of your technology infrastructure in real-time, addressing server alerts, coordinating incident management, change administration, and capacity handling, issues that can interrupt the services your clients pay for and count on.

As computing is increasingly cloud-based, outsourcing NOC management is a viable option. And the issue is about far more than cost; there is also the matter of subject matter expertise. Just as you would not trust a third-party to develop your core product and service, you need to be sure that your outsourcing partner has the technical skill and supporting procedures to oversee this 24/7/365 task.

Why GlowTouch

Several reasons, to include a diverse menu of services backed by a deep wealth of experience:

Remote Monitoring Services

Server Health and Application Live Monitoring
Remote IT Infrastructure Monitoring Services
Server Management and Security Administration
Server Security and Abuse Incident Management
Network Bandwidth Utilization Monitoring
Server Deployment, OS installation, Patching and Configuration
Server and Data Migration Services

Remote Monitoring Team Capability

Deep understanding of Windows and Linux operating systems
Able to conduct regular patch management and system maintenance
Experienced in configuring, troubleshooting, and monitoring large server farms
Experienced in using Zabbix, Nagios, Icinga, Grafana and CollectD
Expert knowledge of cPanel hosting platforms
Hands-on experience in configuring, managing services

Specific Systems Knowledge

Configure and administer server applications such as: Tomcat, Apache, Nginx, Varnish, Postfix, Exim, Dovecot, Bind, MySQL, MariaDB, PostgreSQL
Virtualization and cloud infrastructure such as KVM, OpenStack, AWS, and GCP
Container technology (OpenVZ, Docker) and hyper-converged infrastructure (Virtuozzo Cloud Storage)

We are also well-versed on hardware and storage troubleshooting for disk or performance issues, and our team of engineers can help with the automation framework within a server farm.

Experience Summary

Nearly 15 years of experience in server monitoring and administration

Currently monitors more than 25,000 servers, including web, mail, backup, storage, virtual and cloud servers

Consistently achieved 99.90% uptime across various server & service platform

Provide services to top US-based hosting brands

Our reactive and proactive server monitoring model, coupled with Continuous Process Improvement plans and weekly reviews, help our clients make informed decisions regarding server infrastructure and capacity management.