Infrastructure & NOC Monitoring
A network operations center is most noticeable when it is not functioning smoothly. When a problem arises in the NOC, everyone knows it, internally and externally. An effective management system goes beyond uptime metrics; it also requires a structured framework of best practices that eliminate inefficiencies and minimize threats to performance through a workflow that is agile and responsive.
Outsourced Remote Monitoring and IT Operations Services watch over the health of your technology infrastructure in real-time, addressing server alerts, coordinating incident management, change administration, and capacity handling, issues that can interrupt the services your clients pay for and count on.
As computing is increasingly cloud-based, outsourcing NOC management is a viable option. And the issue is about far more than cost; there is also the matter of subject matter expertise. Just as you would not trust a third-party to develop your core product and service, you need to be sure that your outsourcing partner has the technical skill and supporting procedures to oversee this 24/7/365 task.
Why GlowTouch
Remote Monitoring Services
- Server Health and Application Live Monitoring
- Remote IT Infrastructure Monitoring Services
- Server Management and Security Administration
- Server Security and Abuse Incident Management
- Network Bandwidth Utilization Monitoring
- Server Deployment, OS installation, Patching and Configuration
- Server and Data Migration Services
Remote Monitoring Team Capability
- Deep understanding of Windows and Linux operating systems
- Able to conduct regular patch management and system maintenance
- Experienced in configuring, troubleshooting, and monitoring large server farms
- Experienced in using Zabbix, Nagios, Icinga, Grafana and CollectD
- Expert knowledge of cPanel hosting platforms
- Hands-on experience in configuring, managing services
Specific Systems Knowledge
- Configure and administer server applications such as: Tomcat, Apache, Nginx, Varnish, Postfix, Exim, Dovecot, Bind, MySQL, MariaDB, PostgreSQL
- Virtualization and cloud infrastructure such as KVM, OpenStack, AWS, and GCP
- Container technology (OpenVZ, Docker) and hyper-converged infrastructure (Virtuozzo Cloud Storage)
We are also well-versed on hardware and storage troubleshooting for disk or performance issues, and our team of engineers can help with the automation framework within a server farm.
Experience Summary
