Multi-Story Facility to Accommodate 300+ in the First Year
August 20, 2021 (Louisville, KY) – GlowTouch, LLC, a global Business Process Outsourcing (BPO) services provider based in Louisville, KY, announced today that the company has opened a new contact center in Mysore, India. This is the company’s third Indian city, joining centers in Mangalore and Bangalore, and its sixth global location.
Mysore is an emerging market for technology companies with a projected growth path that mirrors that of GlowTouch. The opening of this location comes on the heels of an expansion into the Dominican Republic and a second US presence in Miami. “We are delighted to build on the progress that has marked the last year for us,” said Vidya Ravichandran, GlowTouch President and Founder. “Outsourcing has become a strategic approach for many businesses, whether their need is for a contact center or to add technical expertise without hiring permanent staff.”
Part of the company’s identity as The Uncommon BPOTM is the depth and breadth of skill among employees, who range from contact center agents and program supervisors to software engineers and application developers. In Mysore, the company will settle into a knowledge hub that is also the second-largest software exporter in Karnataka state behind Bangalore, harkening back to GlowTouch’s start as a software firm.
The new office is in Mysore’s Silver Spirit Technology Park, which Indian officials envision as a hub of the nation’s growing digital economy. To emphasize the point, Dr. C.N. Ashwath Narayan – the Minister for Higher Education, IT/BT, and Science & Technology – was on hand to pledge government cooperation in improving connectivity across the country to bridge the urban/rural divide. Also in attendance was His Highness Yaduveer Krishnadatta Chamaraja Wadiyar of the Royal House of Mysuru, who spoke of the city becoming a cybersecurity hub.
Mysore is dotted with numerous colleges and universities, which should provide an abundant talent pool from which GlowTouch can recruit. The expectation is for this center to employ more than 300 associates in the first year. “This is a multi-story location that provides ample space for further expansion,” said Shyam Hebbar, GlowTouch Senior VP of Corporate Services. “We have an additional three floors that can be built out, each with a 350-seat capacity.”
The center includes multiple training rooms, the latest omnichannel communications, web conferencing capability, and redundant back-end infrastructure for uninterrupted operations. It is equipped to support the complete offering of GlowTouch services, from contact center solutions and custom app development to back-office processing and Quality Assurance (QA).
