Fraud & Security

With more people doing more things online, identity theft is a global phenomenon. Data breaches have exposed hundreds of millions of personal records, costing consumers and businesses billions of dollars and an untold number of headaches. Cybertheft and cybersecurity are engaged in a technology arms race – any innovation that benefits users is also available to those who would exploit it for malicious purposes.

To Customers

Phishing scams
Fake charity solicitations
Govt payments related to COVID

To Organizations

Vendor account takeover fraud
Fraud committed by vendors themselves
Internal fraud

To Operations

Increase in customer service tickets
Increase payment chargebacks
A shifting baseline of what is normal

Our contact centers are PCI/DSS compliant and, depending on location, SOC-2, or ISO 27001 certified. Third parties conduct regular penetration testing that measure the integrity of our systems and procedures, and validate your outsourcing decision. Our team of specialists includes internal auditors, security analysts, a rapid response team, and a policy/compliance team.

In addition to security protocols, all campaigns have dedicated agents, with network data among clients segmented by VLANs, and dedicated space with physical security that can be provided to clients with the strictest requirements.

At the customer level, there are three applications of fraud prevention and customer verification:

Account Monitoring

Identity theft and bogus account creation
Fake escrow sites
Phishing & spam complaints
Attempted copyright infringements
Malicious website complaints

Payment Fraud Prevention

Mismatched billing address/personal info
Credit card or address previously flagged in fraud database
Multiple accounts using the same credit card
Large initial purchases

Identity Verification

Location/contact verification
Registration verification
Education verification
Employment verification
License verification
Background verification

Fraud & security