Facebook Messenger

Fast, free, mobile. Your organization likely has a Facebook page already. Why not turn it into a means of communicating with customers?

Instant communication in a convenient channel that customers use every day. Live interactions, seamless transitions to other agents, and reduced handle time.

Engagement through social media has high customer retention value

Agents can handle multiple interactions simultaneously

This can be used to include links or add photos

Organizations already use their Facebook pages for customer acquisition and getting feedback, so why not utilize them as a sales and service channel? No hold times, no juggling multiple windows, and conversations that can be easily accessed for re-engagement.

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