Energy & Utilities

The industry is being transformed by a combination
of market pressures and outside forces.

It is something we all rely on but take for granted. Until service is disrupted.

Then, energy becomes a big deal irrespective of its sources, the technologies involved, or the policies that attempt to govern and regulate its use. Often overlooked is that utilities are businesses with all that entails. Massive sums go into the generation, distribution, storage of oil, gas, renewables, and nuclear power, and each one lives within a broader ecosystem.

Our Solutions

How we service your industry

When more people use things more often, there is a parallel increase in the demand for customer care. As technology becomes more complex, so do the issues that consumers encounter. As with every other industry, this one incorporates various technology tools from the cloud to apps, and we have more than decades of experience in issue resolution and general customer care.

We have lived the digital transformation, adapting our systems and methodologies as innovation dictates while also guiding clients through the maze of disruptive forces that have realigned much of the consumer marketplace. We are also very familiar with data and the keys it holds to better understandingyour customers, their sentiments and preferences, and what they expect. As a bonus, we also have a seasoned pool of IT professionals, from designers and developers to engineers to network operations specialists who know how to connect the dots among disparate systems.

What We Do

GlowTouch is a technology-driven company, and we have guided numerous clients through the digital transformation, helping them better connect with customers to improve retention and enhance brand stickiness.

Channels

We Support

We live in an omnichannel world: chat, voice, email, social media, etc. Increasingly, the onus is on service providers is to offer the channels that customers prefer. That is part of delivering “wow” experiences. When a player contacts us, service and support have become parts of that experience.

We understand that games are often works in progress which are subject to ongoing development. This makes hearing the voice of the customer all the more vital.

NMSDC and WEConnect

GlowTouch is certified as an NMSDC Minority Business Enterprise (MBE) with the technological infrastructure and industry expertise to deliver the experience your customers demand. Values such as agility, responsiveness, and simplicity at scale serve as guideposts in working to earn your business every day.

Awards

Talk to us about the
Power of CX.

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