GLOWTOUCH
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Our Story

Our Story
began in 2002

GlowTouch was founded in 2002 with Three employees. Today, we have a global presence with onshore, offshore, and nearshore contact centers. Meet the company that is small enough to listen, but big enough to act.

Our journey began in 2002 with an idea – that Putting People First would be the cornerstone for building a business that did well while doing good. This philosophy is interwoven into how we conduct business with clients, how we interact with the end-users whom clients entrust to our care, and how we manage our associates. From an enthusiastic trio at the founding, we have grown into a global enterprise with multiple locations by delivering on that commitment.

We understood the value of the ‘customer experience’ before it became a buzzword. Every interaction our contact center agents have is an opportunity to make an impression and uphold a client’s brand. Whether the issue is tech support, a product question, or a sales opportunity, we remember that on the other end of the call, chat, or email is a human being who wants an answer or a solution. That’s it. Done right, service and support are vital to customer retention. Done at an even higher level, they become revenue streams rather than cost centers.

When clients choose us as their outsourcing provider, the implicit understanding is that we will treat their customers as if they are our customers. Because they essentially are. When end-users reach a contact center, they don’t ask if support is done in-house or by a third party. In their minds, the agent represents the brand, and how that agent handles the interaction may well determine if the customer remains a customer and if the relationship is deepened.

GlowTouch_LBC_1000px

GlowTouch is now a proud part of Lightbird, bringing you even more exceptional solutions and support. Learn more about our enhanced capabilities and what this means for you.

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Our Journey

Our Mission

Our mission is comprised of three people-centric initiatives:

To develop enduring partnerships by delivering services that continually and effectively contribute to our clients’ growth and success; to establish an employee-friendly environment that promotes open communication, involvement, empowerment, and recognition of excellence; to build a successful company that positively impacts the communities in which we reside.

Leading With A
Putting People First Philosophy

Our people-centric culture is exemplified by our winning team of highly experienced industry experts. We put people at the heart of everything we do for our employees, our clients, their customers, and the communities we serve.

Vidya Ravichandran

CEO and Founder

Tina Hammons

Senior Vice President of Customer Experience

Shyamprasad Hebbar

Senior Vice President of Corporate Services

P.C. Ramesh

Senior Vice President and Delivery Head

Jarred Cook

Senior Vice President of Finance

Tammy Weinstein

Senior Vice President of Marketing & Analyst Relations

Paul Kuamoo

Senior Vice President of Continuous Improvement

Yogish Pai

Vice President of Technology

Scott Johnson

Vice President of Client Services
Beth Beard

Beth Beard

Vice President of Service Delivery
Eric-Rayleonard

Eric Rayleonard

Vice President of Program Management

CA. M. N. Pai

Director of Finance

Prakash Devadiga

Director of Accounting

Vikki Karrer

Director of Administration and Supplier Diversity

Diversity, Equity, & Inclusion

With locations in four distinct geographical locations, diversity is not a buzzword at GlowTouch.

It is part of our everyday reality and it presents unique opportunities. Learn more about how diversity helps to deliver results.

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NMSDC and WEConnect

GlowTouch is certified as an NMSDC Minority Business Enterprise (MBE) with the technological infrastructure and industry expertise to deliver the experience your customers demand. Values such as agility, responsiveness, and simplicity at scale serve as guideposts in working to earn your business every day.

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Awards

IAOP Global Impact Winner
GlowTouch Shines at Stevie Awards with Dual Honors
Colombia Grand Opening

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CONTACT US | +1 502 410 1732 | info@glowtouch.com
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GlowTouch is Now UnifyCX.

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