Customers like to do their own research before they reach out to your business. Yet there usually comes a point when they need some extra assistance. That’s when they look to you to provide customer service via chat. Whether you are using a combination of automated chatbot and employee support or just providing customer service with a human touch, chat provides a means to quickly answer questions and solve issues with minimal fuss. In fact, 92% of people have a positive customer experience using live chat. That’s a pretty good track record!
Want to discover more reasons why you need to offer customer service via chat? Take a look at this infographic to find out why so many companies are incorporating chat into their customer experience plan.
