Content Moderation Services for Website and Social Media

Content Moderation

We handle millions of interactions every year for clients through outsourced service solutions; timeliness and efficiency are part of our DNA. Content moderation involves a great deal of analysis, particularly regarding context, so we work to protect the integrity of your brand while promoting engagement. Our work includes:

eCommerce portal

Getting the right content
Optimizing sites in consultation with merchants and consumers
Creating ecommerce sites
Developing scraper / migration tools to clean and reformat text and images

Web hosting client

Daily research on web hosting prices to keep client competitive
Price/feature comparisons of this client’s competitors
Setting the conditions for evidence-based decisions

Online marketing client

Technical support agents engage with users on customer forums
Mixing content moderation with customer support for a holistic experience
Solid answers + active participation = limited need for policing posts

Our operations are built to meet the changing expectations of how service should be delivered.

Mobile

More contacts for support will originate from mobile devices

Social Media

This channel has high retention value, plus it’s where consumers live

Work-from-Home

Remote work and remote customer service agents

Routing

Balancing the increasing complexity of technology with the consumer’s desire for first-call resolution

PRESS

BLOG

CASE STUDIES

WHITE PAPERS

SOLUTION OVERVIEWS

INFOGRAPHICS

CHANNEL OVERVIEWS

CONTACT US | +1 502 410 1732 | info@glowtouch.com

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