Outsourced Customer Service for Automotive Industry

The Automotive

Industry

The winding

road ahead

The global vehicle market is valued at about three trillion dollars.

After several years of decline between 2017 and 2022, the industry is still trying to find its sea legs amid ongoing supply chain issues, the price of materials, the push away from the combustion engine, and consumer expectations for Internet-connected technologies. In the US, one result is that only 8% of new cars cost less than $30,000.

Even before the pandemic, buyer preferences had shifted toward fully loaded vehicles, primarily SUVs and trucks, and that has continued. In May 2023, the average transaction was more than 47 thousand dollars. Electric cars are even pricier, with an average price of nearly 65 thousand dollars. That has pushed many buyers into the used car market, where the purchase price is less, but the cost of ownership may be higher when mileage and maintenance are considered.

Our Solutions

How we service your industry

The technology explosion plays to our strengths as a company that has supported the SaaS and IT spaces for more than 20 years. We have walked numerous clients through their digital transformation by managing their customer care functions or working as an adjust to in-house IT teams. Among our clients is a manufacturer of premium in-dash multimedia and navigation systems for off-road vehicles.

Beyond that, we are familiar with the service-related issues that clients face, such as scalability, managing periods of peak volume, and delivering “wow” experiences:

Data analytics for real-time insight to enhance the experience and support outcomes
Omnichannel proficiency built on customer preferences
Retention expertise and a track record of generating new sales
Scalable support in onshore, offshore, and nearshore locations

Our team also has prior experience with automakers, parts companies, fleet management companies, and makers of ancillary products.

What We Do

GlowTouch is a technology-driven company, and we have guided numerous clients through the digital transformation, helping them better connect with customers to improve retention and enhance brand stickiness.

Channels

We Support

We live in an omnichannel world: chat, voice, email, social media, etc. Increasingly, the onus is on service providers is to offer the channels that customers prefer. That is part of delivering “wow” experiences. When a player contacts us, service and support have become parts of that experience.

We understand that games are often works in progress which are subject to ongoing development. This makes hearing the voice of the customer all the more vital.

NMSDC and WEConnect

GlowTouch is certified as an NMSDC Minority Business Enterprise (MBE) with the technological infrastructure and industry expertise to deliver the experience your customers demand. Values such as agility, responsiveness, and simplicity at scale serve as guideposts in working to earn your business every day.

Awards

Let’s Begin the

Journey

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