Relationship:
Since 2020
Service Provided:
Customer Retention, Service Sales, and
User Account Management
Channel:
Inbound/Outbound Voice
Industries:
Privacy and Cybersecurity
In the past decade, cases of identity theft and fraud have tripled. One-third of all Americans have been victims, and the issue is not confined to the US. Data breaches have cost consumers billions. Depending on the research company that is involved and how it defines those terms, this market is expected to increase by 145% by the end of the decade. One of our clients in this sector and the growing demand for service was starting to become an issue.
That may sound counter-intuitive; virtually every company wants to expand its customer base. But a truism in business is that when there are more consumers of a particular good or service, there will be a parallel increase in the need for quality customer support. That was the dilemma our client was facing.