BUSINESS PROCESS OUTSOURCING
We Streamline Your Back-Office Functions to Drive Greater Efficiency & Improve Performance
Back office typically involves non-customer-facing tasks that are vital to operational success; outsourcing provides several advantages:
Focus
In-house personnel can concentrate on customers and products
Productivity
Teams can work round-the-clock
Process Refinement
Analyzing, organizing, and scaling of workflows
Budgetary Benefit
Cost savings that can be invested in employees
Behind every successful company is a smoothly running back-office operation. The tasks involved are not always directly connected to the product or service you offer, but they are vital in supporting the entirety of the organization. Every company has receivables to collect, payables to reconcile, data to analyze, and logistics to manage. While not customer-facing, this part of the business also contributes to the overall user experience by tending to the details that matter.
Fraud & Security
With more people doing more things online, identity theft is a global phenomenon. Data breaches have exposed hundreds of millions of personal records, costing consumers and businesses billions of dollars and an untold number of headaches. Cybertheft and cybersecurity are engaged in a technology arms race – any innovation that benefits users is also available to those who would exploit it for malicious purposes. MORE...
Document Imaging
It can be challenging to manage and update data, but it is vital to ongoing operations and business intelligence needs. We have a long track record of organizing and processing high-availability database systems that are vital to operations. We will also collaborate with you to devise personalized database management systems for your ongoing use. MORE...
Document Indexing & Filing
Data is only valuable when you can make sense of it, and without properly information, the result can be confusion. Our proficiency in indexing and filing means we will handle your data with the same care that is used on ours. We make information accessible and impactful by organizing and categorizing your records into an indexed database. At the same time, we work to minimize the storage space that is needed to maximize efficiency in searchable storage and archives. MORE...
Data Entry
Accurate and scalable entry to ensure that important data is there when you need it; back-end intelligence for insight that drives action. MORE...
Order Fulfillment & Logistics
The completion of an order or sale marks the end of one process and the beginning of several others. From order processing to the delivery of goods to managing returns, our agents are skilled at this critical link in the customer experience chain. We offer technology solutions for traditional and online merchants and are experienced with various order management systems. MORE...
Database Management
If data is the currency of business, then the database works as a bank. Every interaction, every click, and every purchase not only serves to connect the digital economy, but also to connect you to your customers. Countless data points are compiled each day that document who your customers are and what motivates them. MORE...
