Listen, Play, Watch

Media & Entertainment

One of the industries that benefitted from the global pandemic was the media and entertainment business,and it’s easy to see why.

Restrictive measures on movement and activity left people with few alternatives. Now, however, the industry is still growing, but its rate of growth is lower. Annual revenues are more than 2.5 trillion dollars and will gradually move toward three trillion, but consumer spending is slowing down amid economic pressures and the ability to resume activities that do not require a digital device.

In the US, people spend about 65% of their day interacting with some form of media. This can range from work-related Internet use to leisure scrolling through social media, tuning into streaming platforms, and playing video games. It’s no wonder that advertising on digital channels, depending on the country, will surpass or has surpassed ad spending on traditional media. Marketing dollars go where the eyeballs are, with the challenge now being which and how many eyes will access what content during the day.

Our Solutions

How we service your industry

Among our clients are an over-the-top broadcaster of live sports events, a platform for live and virtual events and meetings, and multiple companies that engage in online poker and betting on games. Technology is at the heart of each engagement, where we have more than two decades of experience in support and customer care.

More people using more tools more often means a greater demand for quality customer service. Trends in our industry change just as they do in technology usage, whether communicating with customers through their preferred channels, ensuring first-time problem resolution, or supplementing live agents with virtual support. While self-service tools are becoming more widespread, most customers would rather communicate with live agents.

What We Do

Contact Center
Outsourcing

Pampering your customers through the entire lifecycle with onshore, nearshore, and offshore options

Business Process
Outsourcing

Streamlining your business and back-office processes to drive greater efficiencies and performance.

Technology
Outsourcing

Working as an extension of your team or in collaboration

GlowTouch is a technology-driven company, and we have guided numerous clients through the digital transformation, helping them better connect with customers to improve retention and enhance brand stickiness.

Channels

We Support

We live in an omnichannel world: chat, voice, email, social media, etc. Increasingly, the onus is on service providers is to offer the channels that customers prefer. That is part of delivering “wow” experiences. When a player contacts us, service and support have become parts of that experience.

We understand that games are often works in progress which are subject to ongoing development. This makes hearing the voice of the customer all the more vital.

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NMSDC and WEConnect

GlowTouch is certified as an NMSDC Minority Business Enterprise (MBE) with the technological infrastructure and industry expertise to deliver the experience your customers demand. Values such as agility, responsiveness, and simplicity at scale serve as guideposts in working to earn your business every day.

Awards

IAOP Global Impact Winner
GlowTouch Shines at Stevie Awards with Dual Honors
Colombia Grand Opening

Make service

the star of the show

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