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Take a look below for value-driven white papers, checklists to help you streamline the outsourcing process, and more. Scroll down for more information on our solutions and how they may be right for your industry.

GlowTouch in the News

UnifyCX Launches: A New Era in Customer Experience with AI-Powered Innovation and Tech-Enabled Solutions

GlowTouch Named BPO of the Year at 2024 CCW Excellence Awards

GlowTouch Earns Prestigious Global Impact Sourcing Award from IAOP

GT Foundation Opens Mega Kitchen

GlowTouch Wins Exporting Award for the 12th Time

Vidya Ravichandran Honored with Induction into the 40 Under 40 Hall of Fame by Louisville’s Business First

Blogs

Top Customer Service Strategies to Increase Sales and Revenue

Building a Culture of Employee Engagement

How Employee Experience Impacts Customer Experience in Customer Service

How to Handle Difficult or Angry Customers

The Importance of Content Moderation and How It Protects Brand Integrity and Promotes Engagement

How to Improve Customer Retention

Solution Overviews

Channel Overviews

Voice/IVR

Live Chat Support

Email Support

Social Media

Web Self-Service

SMS

In-App Messaging

Facebook Messenger

Industry Overviews

Case Studies

Creating a Partnership

Efficiency, Enhancement, Engagement

The Shine of Service Never Wears Off

The 99.76% Solution

A First-Time Outsourcing Client Finds a New Lease on Customer Service

An Outsourced Solution Helps a Client Manage Growth and Improve Customer Retention

White Papers

Medical Claims Robotic Process Automation

Tips to Build a Productive, Reliable, High-Quality Global Team

Customer Experience, Operational Excellence, and the Human Touch

So You’ve Decided to Outsource Chat. Now What?

Infographics

Five Customer Service Statistics You Need to Know (Infographic)

Data Privacy Tree Infographic

Data Privacy Week – Five Ways to Help Employees

Make Your Customers Cheer

Today’s Rightsourcing

Customers Love Live Chat

Guides

The Ultimate Guide to Customer Support Metrics

Live Chat Support Services Guide

Integrating and Managing an Outsourced Customer Support Team

Videos

GlowTouch On the Go. A series of video vignettes about how outsourcing as a business strategy can improve operations and your bottom line.

A plethora of knowledge awaits!
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